Cancellation & Refund Policy

The pack, the amount, the GST and the installation city are all shown at checkout before you confirm. Please check them: it is much easier to change your mind before a payment than after it.

These are one-time contributions towards building a station and are non-refundable once we have begun work or allocated a station against your contribution. Work includes the site survey, ordering hardware, or applying for the electricity connection.

If you change your mind before any of that begins, contact us and we will cancel and refund your contribution in full, including the GST charged on it.

The Secured pack is a refundable security deposit. We hold it and do not spend it, for a two year lock-in period from the date the station goes live.

After two years you can either carry on and keep your monthly share, or ask for the deposit back and we return it in full. During the lock-in the deposit stays with us as agreed.

Where GST has been charged on a deposit that is later returned, we refund it in line with what the tax rules allow at that time.

If our survey finds that a station cannot be installed at your site, and no alternative works for you, we refund what you paid in full, including GST. Any cost we have already incurred at your written request is deducted and itemised for you first.

If money leaves your account but the payment does not complete, do not pay again. Most such payments are reversed automatically by your bank within 5 to 7 working days.

If it is not, or if you were charged twice for the same order, email us with the date, amount and order number and we will trace it with our payment partner and return the extra amount in full.

Money added to your ShivraGreen energy wallet is meant for charging. Unused units roll over and never expire, so the balance stays available for you to use.

Wallet top-ups are not ordinarily refunded to your bank. If a charging session fails and units were deducted, tell us and we credit them straight back.

Email shivragreen@gmail.com or call +91 8542056606 with your name, the mobile number you used, and the order number from your invoice. We acknowledge within 48 hours and tell you what is eligible.

Approved refunds go back to the original payment method through Cashfree. We start the refund within 7 working days of approving it, and banks usually take a further 5 to 7 working days to show it.

We do not refund to a different account from the one that paid, because that is how refund fraud works.